Commercial Refrigeration · Service & Warranty
Request Service
Fill out the details below and our service team will contact you within one business day.
1. Your contact info
Your name
*
Required
Mobile phone(s)
*
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📱 We will use these numbers to send status updates by text. US mobile numbers only.
At least one valid US mobile number is required
Email(s)
*
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At least one valid email address is required
2. Business & location
Business name
*
Required
Street address
*
Required
City
*
Required
State
*
Required
ZIP
*
Enter a valid ZIP
3. The unit
Model number
*
Required
Serial number
*
Required
Model and serial are on the data plate — usually inside the unit (lower left) or on the back. If more than one unit is down, please submit a separate request for each.
Purchase date
(optional)
Purchased from
(optional)
4. What's wrong?
Issue type
*
— Pick one —
Not cooling / temperatures too warm
Freezer not cold enough / not freezing
Freezing items that shouldn't freeze
Loud noise / abnormal sound
Water leak / pooling
Ice or frost buildup
Door won't close / gasket seal issue
Interior / display lights not working
Controller / thermostat / display error
Compressor not running / short-cycling
Fan not running / loud fan
Electrical / burning smell / sparks
Installation / setup help
Other (describe below)
Pick an issue type
Details
*
Please describe the issue
Submit service request
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Request received
Our service team will reach out within one business day.
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